Frequently Asked Questions

How to Get to the Hotel

Airport Transportation 

We recommend a taxi as the most convenient method of transportation to Boardwalk Hotel Aruba. The rate is USD 35, and there is a surcharge of USD 3 for trips after midnight, on Sundays, and on holidays. The one-way trip from the airport is approximately 0 minutes. 

Car Rental

If you would like to rent a car during your stay, feel free to contact us to help you.

Front Desk Opening Hours

Our front desk opening hours are Daily, 9 am - 5 pm (EST). 

In case of emergencies after hours reach out to our Manager on Duty +297 73 11 20.

Check-In & Check-Out Times

Check-in time possible from 3.00 pm. In case your casita is available for an early check in, we will be happy to accommodate you. 

Check-out time before 11 am. For later check-outs, arrangements are possible; however, they are subject to availability and at a surcharge of $ 20 US Dollars per hour. Please check with the front desk on the day of your departure if we would be able to assist you with a late check out.

Concierge Service

We are more than happy to assist you with information and reservations for activities, car rentals, restaurants and any information you need to make your stay more comfortable. 

Please feel free to email or call us with your questions and requests before your trip, or visit us at the front desk while you are in Aruba.

Non Smoking Policy

It is strictly forbidden to smoke inside the casitas. Failure to respect this policy will result in a penatly of USD 250, which will be charged to your credit card.

FREE Wi-Fi Internet Access

Free Wi-Fi is offered to our guests at Boardwalk Boutique Hotel and is available throughout the entire property. 


Beach Area for Boardwalk Guests on Palm Beach

Boardwalk Hotel offers a dedicated beach area for Boardwalk guests, right on Palm Beach, just 280 meters from our hotel! Cushioned lounge chairs and beach huts (palapas) are available for our guests to enjoy. More information on Boardwalk's cozy beach area can be found here

The walk to reach Palm Beach from Boardwalk Small Hotel is about 3 minutes. 

Reserving a Beach Hut on Boardwalk's Beach

Beach huts and lounge chairs can be reserved one day in advance. To learn more about Boardwalk's beach policy, please click here.

Location

Boardwalk Boutique Hotel is uniquely located 150 meters (a 3-minute walking distance) from Palm Beach, right across from the The Ritz-Carlton.

The hotel is based on the grounds of a former coconut plantation, bordering a bird sanctuary.

Boardwalk Boutqieu Hotel is located at the end of the high-rise strip with its hotels, casinos, and watersports facilities, yet lies tucked away from it all! Within walking distance, you can find some of the island's best snorkeling spots.

The hotel has a long history of being the best surfers hotel of Aruba, as it is conveniently located steps from Aruba's best kitesurfing and windsurfing beach, the famed Fisherman's Huts.

Hotel Layout

Boardwalk's casitas are spread out among tropical gardens with over 100 palm trees, offering privacy and intimacy to our guests. Every casita has a private patio or terrace looking out over the tropical gardens.

The first swimming pool, set amidst this small oasis, together with the cozy gazebo, makes Boardwalk Boutqiue Hotel a true retreat. The Second pool with over the water hammocks and private shaded areas for the ultimate relaxing experience. 


Public Transportation

There is a bus stop located right across the street from Boardwalk Hotel Aruba. Arubus, the local bus service, operates daily along the hotel strip. Buses arrive at the bus station every 15 minutes, from 5:45 am until 6 pm.

The central bus station is located in downtown Oranjestad, across the road from the cruise terminal, next to Royal Plaza Mall.

The fare for a one-way trip is USD 2.30.

Travel & Cancellation Insurance

We highly recommend that all guests protect themselves from losses due to last-minute cancellations or no-shows. Because we are a small, independently owned business, we are not flexible when it comes to collecting fees for last-minute cancellations and no-shows.

Please carefully read our cancellation policy and consider contacting your insurance agent for travel insurance. 

To find the right travel Insurance, visit InsureMyTrip.

Free Parking at Boardwalk

Boardwalk offers complimentary car parking on property. Car parking is subject to availability and strictly at your own risk. Boardwalk Boutique Hotel does not accept any responsibility for lost, stolen, and/or damaged items whatsoever.

Number of Guests in a Casita

A One Bedroom Casita sleeps a maximum of 4 guests.

A Two Bedroom Casita sleeps a maximum of 6 guests.

Rates are based on double occupancy for the One Bedroom Casita and the Studio Casita.

Rates are based on quad occupancy for a Two-Bedroom Casita.

Up to two children under the age of 12 years are welcome to share the room with their parents using existing bedding provided, as long as the maximum occupancy of the room type is not exceeded. If a roll-away bed is required, extra costs might be involved.

Until confirmed, rates are subject to change without prior notice.