Frequently Asked Questions

How to Get to the Hotel

Airport Transportation 

We recommend a taxi as the most convenient method of transportation to Boardwalk Hotel Aruba. The rate is USD 25, and there is a surcharge of USD 3 for trips after midnight, on Sundays, and on holidays. The one-way trip from the airport is approximately 20 minutes. 

Car Rental

If you would like to rent a car during your stay, feel free to contact us to help you.

Front Desk Opening Hours

Our front desk opening hours are Monday to Saturday, 9 am - 5 pm (EST). On Sundays, the front desk is closed. 

If you need to get a hold of the hotel managers, you can reach them at the following numbers:

Stephanie's cellular: (+297) 731 1120

Kimberly's cellular: (+297) 732 1120

Check-In & Check-Out Times

Check-in time is 3 pm. If rooms are available, we will be happy to register you earlier.

Check-out time is 11 am. For later check-outs, arrangements are possible; however, they are subject to space availability and a surcharge. Please check with the front desk in advance. If a later check-out cannot be arranged, you may have your luggage stored in our office until you are ready to leave. Please remember to make arrangements with us beforehand.

Concierge Service

We are more than happy to assist you with information and reservations for activities, car rentals, restaurants, etc.

Please feel free to email or call us with your questions and requests before your trip, or visit us at the front desk while you are in Aruba.

No-Smoking Policy

It is strictly forbidden to smoke inside the casitas. Failure to respect this policy will result in a penatly of USD 250, which will be charged to your credit card.

FREE Wi-Fi Internet Access

Free Wi-Fi is offered to our guests at Boardwalk Hotel. Wi-Fi is available on most parts of the property. We also offer a guest computer in our lobby for our guests to use.

Upon arrival, you will receive the password for our free wireless internet access.

Beach Area for Boardwalk Guests on Palm Beach

Boardwalk Hotel offers a dedicated beach area for Boardwalk guests, right on Palm Beach, just 280 meters from our hotel! Cushioned lounge chairs and beach huts (palapas) are available for our guests to enjoy. More information on Boardwalk's cozy beach area can be found here

The walk to reach Palm Beach from Boardwalk Small Hotel is about 3 minutes. Walking to Moomba, over the beach, takes about 10 minutes.

Reserving a Beach Hut on Boardwalk's Beach

Beach huts and lounge chairs can be reserved one day in advance. To learn more about Boardwalk's beach policy, please click here.

Location

Boardwalk Small Hotel is uniquely located 150 meters (a 3-minute walking distance) from Palm Beach, right across from the The Ritz-Carlton.

The hotel is based on the grounds of a former coconut plantation, bordering a bird sanctuary.

Boardwalk Small Hotel is located at the end of the high-rise strip with its hotels, casinos, and watersports facilities, yet lies tucked away from it all! Within walking distance, you can find some of the island's best snorkeling spots.

The hotel has a long history of being the best kitesurfing and windsurfing hotel of Aruba, as it is conveniently located steps from Aruba's best kitesurfing and windsurfing beach, the famed Fisherman's Huts.

Hotel Layout

Boardwalk's casitas are spread out among tropical gardens with over 100 palm trees, offering privacy and intimacy to our guests. Every casita has a private patio or terrace looking out over the tropical gardens.

The swimming pool, set amidst this small oasis, together with the cozy gazebo, makes Boardwalk Small Hotel a true retreat.

Casitas 2, 5, 6, 7 & 22 are One Bedroom Casitas with two queen beds.

Casitas 1, 4, 10, 11 & 23 are One Bedroom Casitas with a king-size bed.

Casitas 3, 8 & 21 are our largest casitas, each with two bedrooms.

Public Transportation

There is a bus stop located right across the street from Boardwalk Hotel Aruba. Arubus, the local bus service, operates daily along the hotel strip. Buses arrive at the bus station every 15 minutes, from 5:45 am until 6 pm.

The central bus station is located in downtown Oranjestad, across the road from the cruise terminal, next to Royal Plaza Mall.

The fare for a one-way trip is USD 2.30.

Travel & Cancellation Insurance

We highly recommend that all guests protect themselves from losses due to last-minute cancellations or no-shows. Because we are a small, independently owned business, we are not flexible when it comes to collecting fees for last-minute cancellations and no-shows.

Please carefully read our cancellation policy and consider contacting your insurance agent for travel insurance. 

To find the right travel Insurance, visit InsureMyTrip.

Free Parking at Boardwalk

Boardwalk offers complimentary car parking on property. Car parking is subject to availability and strictly at your own risk. Boardwalk Small Hotel does not accept any responsibility for lost, stolen, and/or damaged items whatsoever.

Late Check-Out

Late departures are possible, but are subject to availability.

Past 11 am: Extend to 1 pm departure as a courtesy based on availability.

Past 1 pm: USD 60 for late check-outs until 4 pm. Note that late departures are subject to availability.

Past 4 pm: Results in the cost of a full-night stay, with departure the following morning at 11 am.

Number of Guests in a Casita

A One Bedroom Casita sleeps a maximum of 4 guests.

A Two Bedroom Casita sleeps a maximum of 6 guests.

Rates are based on double occupancy for the One Bedroom Casita and the Studio Casita.

Rates are based on quad occupancy for a Two-Bedroom Casita.

Up to two children under the age of 12 years are welcome to share the room with their parents using existing bedding provided, as long as the maximum occupancy of the room type is not exceeded. If a roll-away bed is required, extra costs might be involved.

Until confirmed, rates are subject to change without prior notice.

Laundry Service

Laundry service is offered at USD 30 per laundry bag. Laundry takes 48 hours.