Careers

Responsibilities include:

• Prepare for arriving guests and take special care of VIP’s, guest requests & guest preferences
• Welcome guests at our interactive lobby and make them feel at home while performing check-in and check-out tasks
• Inform guests about payment methods and verify their credit card data
• Manage online and phone reservations, maintain updated records of bookings and payments
• Communicate and coordinate with Housekeeping, Maintenance to ensure all casitas are clean, tidy and fully-functioning to meet and exceed guest expectations.
• Meet and exceed guests’ expectations by anticipating the services they might require at the hotel or on island
• Pro-actively seek out a guest’s interest and provide suggestions on the islands best venues, activities and points of interest
• Make reservations or appointments for guests who want to avail themselves of local activities, entertainment or services
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Be knowledgeable about Boardwalk’s curated selection of restaurants & activities, local hangouts and locations & match them to the needs of specific guest’s desires and wishes

Your qualities: 

• Our intimate boutique hotel requires the talents and skills of an experienced, energetic, and enthusiastic Front Desk Agent
• You will be the curator of guests’ experiences from before the guests arrive to far beyond our guests’ departure
• Up-to-date knowledge of Aruba and the unique spots and activities to recommend
• Polite, friendly, and personable with excellent communication skills
• A people pleaser! A high level of proficiency in hospitality service and “going the extra mile”
• Multilingual: English is a must and Dutch, Spanish, and Papiamento are an added asset
• Ability to multitask, with a firm grasp of time-management
• Tech-savvy
• Work Permit, Firma Libre, or Aruban citizenship is required
• Fulltime, while taking into account the operating hours of the hotel (including national holidays).

Runner Duties and Responsibilities:

• Maintain the cleanliness and sanitation of the dining area, including all tables and chairs.
• Restock the dining room and side stations with tableware, flatware, utensils, condiments and linen.
• Always maintain adequate supplies in the side station when the restaurant is open.
• Prepare all beverage required for service, including coffee, iced tea and hot water.
• Fill up the curate set and other condiments.
• Greet guest after they are seated.
• Reset tables with fresh linens and set the table according to the meal period.
• pick up food from kitchen and bring to the side stations.
• Assist restaurant servers to serve the guest.
• Pour water and refill coffee and tea cups.
• During busy periods assist servers by serving food and beverage to guests.
• Perform outlet opening duties such as setting tables, chairs, Chef in dish or chaffing dish, printing item / dish names for placing in front of the dishes.
• Cleaning side stations and stocking and replenishing side station supplies.
• Emptying and cleaning food preparation carts.
• Cleaning the coffee urn and the bread warmer.
• Returning soiled linens to the laundry.
• Collecting fresh linens and taking them to the restaurant linen room.
• Flexibility and adaptability to a changing clientele and environment.
• Other duties deemed necessary by Supervisor, Manager and/or Hotel Manager.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.

Qualities:

• Great teamwork skills
• Attention to detail.
• Positive outlook and outgoing personality.
• Responsibility.
• Creativity.
• A person who enjoys working in a lively, fast-paced environment, someone who lives his hobby and is passionate about food and beverage.
• Good communication skills.
• Flexible in working Hours and days.
• Tech Savvy.
• Service oriented.
• Eye for detail.

Education:

High school diploma or GED equivalent is a plus. Basic computer skills is a plus.

Cook Duties and Responsibilities:

• Provide the highest and most efficient level of hospitality service to the hotel guests.
• Prepare food items according to designated recipes and quality standards
• Ensure knowledge of menu and all food products
• Able to organise the assigned work area and efficiently put away orders.
• Able to prepare food within recommended time frames to meet guest expectations.
• Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves.
• Able to produce a quality product in a timely and efficient manner for our guests
• Responsible to maintain cleanliness, sanitation in the kitchen
• Responsible for preparing and cooking all food items by the recipe and to specification.
• Prepare ingredients for cooking, including portioning, chopping, and storing food.
• Prepare all menu items by strictly following recipes and yield guide.
• Cook food according to recipes, quality standards, presentation standards and food preparation checklist.
• Prepares, seasons, and cooks a wide variety of meats, vegetables, soups, breakfast dishes and other food items.
• Slices, grind and cooks' meats and vegetables using a full range of cooking methods.
• Wash and peel fresh fruits, vegetables and also able to weigh, measure and mix ingredients in correct proportions.
• Have general knowledge of cooking temperatures, making soups & sauces, preparing entrees, vegetable preparation and a la carte cooking.
• Set-up the station with par stocks of menu items, and prepare the dishes designated for that station.
• Visually inspect all food sent from the kitchen
• Checks supplies and prep lists and ensures all items are prepped in a timely fashion.
• Replenishes service lines as needed and restocks and prepares the workstation for the next shift.
• Ensures that all products are stored properly in the correct location at the appropriate levels at all times.
• Use excess food items for use in daily specials.
• Keep work area at all times in hygienic conditions according to the rules set by the hotel and HACCP
• Communicate any assistance needed during busy periods and report any incidents to management to ensure optimum service to guests.
• Check and ensure the correctness of the temperature of appliances and food.
• Serve food in proper portions on to correct servings and plates.
• As a cook, you are also expected to comply with the conditions of the food hygiene policies.
• Accepting store deliveries
• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control.
• Control food stock and food cost in kitchen.
• Cook food and prepare top-quality menu items in a timely manner.
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
• Ensure and prepare mise-en-place the restaurant breakfast, lunch and dinner
• Operate kitchen equipment safely and responsibly.
• Prepare requisitions for supplies and food items, as needed
• Follow schedules for the kitchen

Qualities

• Great teamwork skills
• Attention to detail.
• Positive outlook and outgoing personality.
• Responsibility
• Creativity
• A person who enjoys working in a lively, fast-paced environment, someone who lives his hobby and is passionate about cooking and food.
• Good communication skills
• Eye for detail

Education:

High school education or diploma in culinary is a plus. Basic computer skills and familiar with inventory systems is a plus

Room Attendant Duties and Responsibilities:

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans bathrooms.
• Cleans closets.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenishes amenities according to the operational standards.
• Delivers and retrieves items on loan to guests e.g. iron and ironing boards.
• Ensures security of guest rooms and privacy of guests.
• Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
• Cleans guest bathroom/ bedroom/ floor & corridor.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, even when busy and at all times of the day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.
• Resolves guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower doors and floor.
• Replace facial & toilet tissues and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensures correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dusts and polishes all furniture.
• Realign furniture to the floor plan.
• Responsible for replenishment of guest complimentary water.
• Responsible for the cleanliness and maintenance of his/ her work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests/ guest complaints in the area assigned to him/ her.
• Authorised to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Updates status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.

Qualities:

• Great teamwork skills
• Attention to detail/ detail-oriented.
• Positive outlook and outgoing personality.
• Responsibility.
• Creativity.
• A person who enjoys working in a lively, fast-paced environment, someone who lives his hobby and is passionate about cleanliness & service.
• Good communication skills.
• Flexible in working Hours and days.
• Tech Savvy.
• Service oriented.
• Eye for detail.
• Physical mobility and stamina required.
• Ability to follow instructions.
• Professional attitude is required.
• Ability to work independently.

Education:

High school diploma or GED equivalent is a plus. Basic computer skills is a plus. Previous hotel public area-related experience is a plus.

Public Area Attendant Duties and Responsibilities:

• Cleans rooms, hallways and restrooms.
• Cleans and maintains restaurants and halls clean.
• Sweeps carpets.
• Empties ashtrays and urns.
• Polishes furniture and fixtures.
• Vacuums and polishes escalators.
• Keeps the front of the hotel free from trash.
• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
• Washes walls and ceilings, moves and arranges furniture, and turns mattresses.
• Sweeps, mops, scrubs, waxes, and polishes floors.
• Dust and polishes metal work.
• Collects solid linen supplies in floor linen closets.
• Maintains housekeeping carts.
• Removes trash collected by room attendants.
• Attends daily briefings for events held in the hotel.
• Performs daily assigned tasks in toilets, escalators, back areas, terrace, etc.
• Cleans and maintains all equipment daily.
• Follows up on special cleaning schedule given by the housekeeping control desk.
• Reports maintenance to supervisor/ housekeeping desk immediately.
• Complies with Lost and Found Policy of the Hotel.
• Assists Guests in Public Areas when required.
• Has good knowledge of all hotel facilities, hours of operation, Restaurant, shop & other services.
• Responsible to maintain inventory in the Housekeeping closets.
• Posts caution signs as and when required.
• Adheres to the Hotel’s Safety procedures at all times.
• Responsible to follow departmental policies and procedures.
• Responsible for upkeep of all the equipment which he/ she is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
• Responsible for maintaining a time schedule for cleaning of their areas.
• Responsible for spring cleaning of their area as per the schedule given.
• Authorised to enter into offices for maintenance or other activities like pest control, shampooing of carpet etc.

Qualities:

• Great teamwork skills
• Attention to detail/ detail-oriented.
• Positive outlook and outgoing personality.
• Responsibility.
• Creativity.
• A person who enjoys working in a lively, fast-paced environment, someone who lives his hobby and is passionate about cleanliness & service.
• Good communication skills.
• Flexible in working Hours and days.
• Tech Savvy.
• Service oriented.
• Eye for detail.
• Physical mobility and stamina required.
• Ability to follow instructions.
• Professional attitude is required.
• Ability to work independently.

Education:

High school diploma or GED equivalent is a plus. Basic computer skills is a plus. Previous hotel public area-related experience is a plus.

Responsibilities include:

• Inspect hotel grounds and equipment to ensure adherence to all safety standards.
• Develop routine and preventative maintenance strategies to ensure that the entire facility is kept operational
• Organize repair and renovation projects, create a budget, and oversee each project to completion
• Act swiftly to resolve emergencies as they arise
• Identify ways to conserve energy and reduce facility operating costs
• Develop and nurture relationships with service providers, contractors, and distributors
• Maintain budget, expenses, and activity logs

What skills and characteristics you should have: 

• 3 or more years of experience in Management 
• affinity for technical aspects in hotel operations 
• Management and people skills 
• Fluent English and Spanish. Dutch is a plus. 
• Team player with a hands-on mentality and a spirit to serve and personally connect 
• Ability to work in a fast-paced company, ready to work on your own or as part of a team 
• Highly structured and organized 
• Ability to take feedback, learn quickly and adapt to new situations 
• A driver of new ideas and suggestions in order to move the company forward 
• Not afraid to challenge the status quo/Creative mind / out of the box thinker, open to change and new developments 
• Strong interpersonal skills and a can-do positive attitude 
• The ability to pay attention to details 
• Tech Savvy and able to work with all kind of computer programs 
• The ability to think critically over operations issues and offer cost-effective solutions 

Responsibilities include:

• Understand and operate advanced electrical, plumbing, refrigeration, pool, and boiler systems. 
• Ability to prioritize and organize work assignments. 
• Ability to work under pressure situations and exercise good judgements. 
• Ability to focus attention on details, speed and accuracy. 
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. 
• Test, troubleshoot and perform basic repair on all types of equipment. 
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. 
• To operate as an independent mechanic by analysing problems, identifying  courses of action, and implementing solutions with available resources and to a high degree of quality. 
• Maintain maintenance inventory and requisition parts and supplies as needed.

What skills and characteristics you should have: 

• High attention to detail and accuracy  
• A General Education Degree or vocational training certificate in mechanical, plumbing, architectural or electronics fields. 
• Affinity for technical aspects in hotel operations 
• Team player with a hands-on mentality and a spirit to serve and personally connect 
• Ability to work in a fast-paced company, ready to work on your own or as part of a team 
• Highly structured and organized

Responsibilities include:

• Cleans rooms, public areas, pools, Boardwalk beach and restrooms.
• Washes walls and ceiling, moves furniture and turns mattresses.
• Sweeps, mops, scrubs and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering from casitas.
• Assists in keeping the public area clean, neat and free of debris and trash as needed.
• Maintains housekeeping carts and stocks supplies.
• Strips soiled linen from beds when asked to help housekeepers.
• Removes trash collected by room attendants.
• Helps the room attendants with heavy lifting and special cleaning projects as directed.
• Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures.
• Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers.
• Responds at all times in a friendly, helpful manner to guests and other colleagues.
• Handles any tasks assigned by the supervisors as and when needed.