Careers

What roles will you perform?

As we are a boutique hotel, our employees typically fulfill more than one role. The multifaceted Front Desk Agent is a curator of guest experiences, creative and professional. This valuable member of our team has a passion for Aruba and assisting guests in planning their ideal vacation experience and fulfilling their unique needs.

You will be tasked with the following responsibilities:

Front Office Agent

· Welcoming guests to our interactive lobby experience, helping them feel at home while performing check-in and check-out tasks

· Inform guests of payment methods and verify their credit card data

· Manage online and phone reservations, while also maintaining updated records of bookings and payments

· Communicate and coordinate with Housekeeping and Maintenance teams to ensure all casitas are clean, stocked, and fully-functioning to meet and exceed guest expectations.

· A problem-solver: respond to issues and concerns brought forward by guests and find the appropriate solutions in a timely manner

Concierge Services

· Meet and exceed guests’ expectations by anticipating the services they might require and suggesting the island’s best venues that match their needs and expectations

· Make reservations or appointments for guests who want to experience local activities, entertainment, and services

· Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

What skills and talents are we looking for?

· Our intimate boutique hotel requires the talents and skills of an experienced, energetic, and enthusiastic Front Desk Agent (1-2 years of experience)

· You will be the curator of guests’ experiences from the moment of first contact at the hotel to far beyond our guests’ departure (via follow-up by phone, email, regular mail, etc)

· Up-to-date knowledge of Aruba and the unique spots and activities to recommend

· Polite, friendly, and personable with excellent communication skills

· A people pleaser! A high level of proficiency in hospitality service and “going the extra mile”

· Multilingual: English is a must and Dutch, Spanish, and Papiamento are an added asset

· Ability to multitask, with a firm grasp of time-management

· Tech-savvy

· Work Permit, Firma Libre, or Aruban citizenship is required

· Flexible for fulltime or part-time, while taking into account the operating hours of the hotel (including national holidays)

Vaccination in this guest-facing role is highly recommended and considered a plus. Boardwalk Boutique Hotel Aruba is a smoke- & drug-free work environment. Application letter and resume can be sent to jobs@boardwalkaruba.com

Boardwalk Boutique Hotel Aruba is a family-run and locally owned hotel, founded in 1989. Our small team of dynamic and dedicated professionals deliver memorable vacation experiences at a truly unique boutique hotel in Aruba, while having tons of fun at the same time. Are you interested in a career in hospitality, are you a local expert and do you want to become part of the Boardwalk family?