Careers

The Financial administrative assistant works directly with the accountant of our dynamic hotel team.

You are required to work a minimum of 16 hours per week. Preferably spread out over multiple week days. 

General duties and responsibilities:

• Process invoices & receipts in quickbooks
• Prepare bank payments
• Reconcile bank statements with accounts
• Obtain invoice approval and chart of accounts code from department managers 
• Insert budgets and prepare reports on performance, accounts payable, accounts receivable
• Prepare payroll, run overtime, vacation days, etc
• Assist accountant & HR manager with administrative tasks
• Follow up on payments with departments and vendors 

What skills and characteristics are we looking for?

• Passion for administration
• Minimum of 5 years work experience
• Affinity with information analysis; keen to detect irregularities
• Excellent written and verbal communication skills in English
• Ability to multitask, with a firm grasp of time-management

Reservations & Sales:

• Manage online and phone reservations, while also maintaining updated records of bookings and payments
• Strong knowledge of our product, selling status, rates, and benefits of all package plans and specials in order to maximize sales
• Correspond to all guest inquiries pre and post booking via email and telephone
• Verify and/or process all reservation information into correct software tools
  • Reservations: Manage & lock room assignments & special requests
  • Sales & Marketing data: Travel agent info, country of origin, etc.
  • Operational data: special requests, pre-booked items, returning or VIP guest, etc.
• Up-selling to maximize night stays and rates
• Spot check availability of casitas on all available channels and hotel’s website
• Spot check rate parity and alert revenue management team on rate parity issues
• Configuring rates on the hotel’s property management system
• Manage stop sells & promotions for static partners
• Go to contact person for travel agent and tour operator quotes and bookings
• Perform and coordinate Site inspections 
• Train reservations/front desk agent & develop SOPs
• Manage hotel’s website online guest chat

Front Desk:  

• Oversee the front desk administration 
• Cover front desk duties when needed
• Manage commission program with selected third party partners 

Revenue Management:            

• Accurate management of all systems: PMS/ Channel Manager/Booking Engine/ Extranet of different partners
• Optimize the reservation tape chart to have least gaps as possible
• Work tightly together with boutique revenue management specialist, sales & marketing manager and owner
  • Identify new revenue opportunities.
  • Work with MLOS & “closed to arrival” and “closed to departure” implementations to minimize gaps between stays and optimize inventory
  • Track future room availability on the basis of reservations, and assist in developing forecast on room occupancies

Sales administration:

• Process Commission payment reports
• Track Tour operator Accounts Payable and monitor invoice fulfilment
• Compile reports pertaining to hotel Sales, Revpar, Forecast, etc.;
• Manage room rate changes and special offers; process and communicate these with all relevant channels and partners, including hotel’s PMS/channel manager/website, OTA’s, TO’s and other sales channels

 What skills and characteristics are we looking for?

• Detail-oriented and very precise
• Commercial spirit with confidence to upsell
• Affinity with information analysis; keen to detect irregularities
• Excellent written and verbal communication skills in English
• Ability to multitask, with a firm grasp of time-management
• Experience in hospitality and hotel reservations or front desk.
• Tech-savvy

Reservations Agent

Manage online and phone reservations, while also maintaining updated records of bookings and payments

• Strong knowledge of our product, selling status, rates, and benefits of all package plans and specials in order to maximize sales
• Correspond to all guest inquiries pre and post booking via email and telephone
• Verify and/or process all reservation information into correct software tools
  • Reservations: Manage & lock room assignments & special requests
  • Sales & Marketing data: Travel agent info, country of origin, etc.
  • Operational data: special requests, pre-booked items, returning or VIP guest, etc.
• Up-selling to maximize night stays and rates
• Spot check availability of casitas on all available channels and hotel’s website
• Spot check rate parity and alert revenue management team on rate parity issues
• Manage stop sells & promotions
• Go to contact person for travel agent and tour operator quotes and bookings
• Cover front desk duties when needed
• Manage hotel’s website online guest chat
• Accurate management of all systems: PMS/ Channel Manager/Booking Engine/ Extranet of different partners
• Optimize the reservation tape chart to have least gaps as possible

Sales administration:

• Process Commission payment reports
• Track Tour operator Accounts Payable and monitor invoice fulfilment
• Manage room rate changes and special offers; process and communicate these with all relevant channels and partners, including hotel’s PMS/channel manager/website, OTA’s, TO’s and other sales channels

 What skills and characteristics are we looking for?

• Excellent written and verbal communication skills in English
• Detail-oriented and very precise
• Commercial spirit with confidence to up-sell
• Keen to detect irregularities
• Experience in hospitality and hotel reservations or front desk
• Tech-savvy

Engineering supervisor 

The Engineering supervisor is responsible for direct supervision of engineering and maintenance personnel (team of 4-6 employees), as well as assisting in maintaining and controlling the general condition of the property, with regards to all aspects of electrical, plumbing, mechanical, and painting work. Assigns and assists in completing work orders from all departments on a timely basis. Assigns, supervises, and assists in preventive maintenance for all building equipment and guest rooms.

Duties and responsibilities

You are required to work a minimum of 40 hours a week (5 days). This will be divided between 25% computer work per day (making standards, checking ticket system, planning, and researching) and 75% of the time you are required to work hands on, controlling, give training to team etc.

General duties and responsibilities:

• Responsible for the day-to-day maintenance/engineering work and oversee preventive maintenance of all equipment and general maintenance on entire facility

• To coordinate with the outside agencies or vendors for repair engineering or maintenance work and able to make quotation finalization.

• Use computer programs to keep track of parts, inventory and pm's on a constant basis.

• Prepare reports, maintain inventories, administrate use of tools, keep accurate records, order equipment and supplies.

• Perform any other job-related duties as assigned.

Engineering

• Check the quality of engineering equipment and inspect equipment for proper functioning

• Monitor, adjust and balance of interior air flow, temperature, HVAC components and chemicals used to treat various equipment's

• Overhaul of various machines and performing technical checks and improvements, in order to make everything work optimally and to maintain it in good condition

• Making routine check, schedule repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, boilers, HVAC, hand and power tools and general plumbing systems and fixtures such as pipelines, toilets and sinks, fountains, landscaping equipment's and etc.

• Assist with preventative and daily maintenance and complete report work orders such as replacing ceiling, tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard.

• Overseeing safety programs, keep fire and safety procedures and systems up to date

Minimum requirements

• Minimum completed MTS technical education

• Minimum 5 years of relevant work experience in a similar position (Hotel is a

  plus)

• Good knowledge of English or Dutch AND Spanish

• Working knowledge of:

  o Air Conditioning and Heating o Plumbing systems
  o Electrical systems
  o Mechanical Equipment’s

  o Swimming Pool Maintenance
  o Power and hand tools, meters, etc., as it relates to the technical trades o Boilers,        Generators etc.
  o GOOD Computer knowledge (Word, excel, etc.)

• Has thorough knowledge and understanding of general repairs and maintenance.

• Must possess exceptionally good interpersonal and communication skills; will be

  interfacing with a high percentage of guests as well as other staff members.

• Must be flexible to work all shifts, may be required to work overtime on occasion

  when the department is short of staff. (Normal shifts are between 7am and 7pm

  and on call for emergencies after work hours)

• The ability to listen, learn, be helpful in all situations and make good decisions

  toward the resolution of a potential problem.

• Ability to work hands-on

• Excellent leading skills (Staff training and control)

• Basic knowledge of local market suppliers

Boardwalk Boutique Hotel Aruba is a family-run and locally owned hotel, founded in 1989. Our small team of dynamic and dedicated professionals deliver memorable vacation experiences at a truly unique boutique hotel in Aruba, while having tons of fun at the same time. Are you interested in a career in hospitality, are you a local expert and do you want to become part of the Boardwalk family?