Frequently asked questions

Boardwalk Boutique Hotel’s semi-stand alone and fully stand alone casitas come with many amenities for private use and promote an open air lifestyle. In dealing with the new Covid-19 virus we thoroughly trained our staff based on guidelines provided by health experts of CDC and WHO, using Ecolab certified cleaning products and taking additional precautions in our standard operating procedures. For a full overview of our extensive health & safety protocols click here: https://www.boardwalkaruba.com/en/health-safety-plan 

Updated health requirements information and travel advisory update from the Aruba Tourism Authority regarding the measures Aruba has put in place, including travel restrictions in connection with the coronavirus (COVID-19) can be found here.

To Aruba, payment for the PCR testing must be completed within 72 hours and 12 hours prior to travel. Testing prior to arrival can be done with your physician or at locations such as:  CVS locations, Walgreens and is covered by some insurance plans

Masks required during flight, during disembarkation and until leaving the airport.

• Lots of private amenities: Private casita with your own kitchen and a large patio with your own BBQ and hammock
• Housekeeping services with ECOLAB cleaning products proven effective on the COVID-19 virus 
• Sanitizing stations available in all public areas, including lobby, pool and beach 
• Hand sanitizer and Aruba Aloe soap products provided in each casita
• Two pools with pre-reserved sanitized pool chairs and separate seating areas
• Individual A/C unit in each casita
• Individual entrance to your casita, no elevators nor shared staircases
• Casitas promote an open-air lifestyle and offer plenty of ventilation
• Gated property, only registered guests and team members allowed
• Pre-reserved sanitized beach chairs and beach huts on Palm Beach
• Fantastic wellness opportunities on and nearby the property; 2 pools, gym, yoga-deck, exercise path amongst the shoreline, etc.
• Online check-in & out, mobile key and online, personalized concierge services
• The healthiest breakfast and lunch options delivered to your casita by Eduardo’s 
• Grocery delivery service to your casita

Cancellation & Reservation Policy

Updated policy for bookings made after 05th of October 2021.

2021 Policy (for bookings with arrival dates through December 17, 2021 ):

• We are aware these are uncertain times, so when you make a hotel reservation, we offer a relaxed policy. 
• Free cancellation up to 15 days before arrival date. 
• 14 - 0 days before arrival date: 100% of total stay.
• A deposit equal to one night’s stay will be charged to your credit card at the time of booking; in order to guarantee your reservation.
• 14 days before arrival date: remaining balance will be charged in full ( 100% ) to the credit card.
• If you can not travel due to government restrictions or a positive COVID-19 test result and have to cancel within the penalty period, you have the option to reschedule the reservation to a later date, or receive a credit. Please note that proof of government travel restrictions or a positive COVID-19 test must be provided along with your request of cancellation. The positive test result must correspond to the registered guest(s) on the reservation.

2021-2022 Policy (for bookings with arrival dates starting from December 18, 2021 and onwards ):

• A deposit equal to one night’s stay will be charged to your credit card at the time of booking; in order to guarantee your reservation
• Remaining balance is due 30 days prior to arrival and credit card will be charged in full
• Cancellations made within 30 days of arrival are non-refundable
• We do not refund or change dates within the penalty period
• If you can not travel due to government restrictions or a positive COVID-19 test result and have to cancel within the penalty period, you have the option to reschedule the reservation to a later date, or receive a credit. Please note that proof of government travel restrictions or a positive COVID-19 test must be provided along with your request of cancellation. The positive test result must correspond to the registered guest(s) on the reservation.

We highly recommend travel insurance and cancelation insurance for your protection against any unforeseen circumstances that cause a cancelation.

Aruba’s amount of sunshine is good all year round. The saying goes that we have 350 days of sunshine per year! We have a bit of rain between October and December, but it usually blows over quickly due to our enjoyable trade winds. It is extremely rare to have a rainy day in Aruba. No surprise that the landscape is filled primarily with cacti. Did you also know Aruba is outside of the Hurricane Belt?!

We highly recommend a travel and cancellation insurance.

Yes, Boardwalk is a fantastic boutique hotel for guests of all ages, including the youngest babies and toddlers. Special kid-friendly amenities and free toys are available upon request.

Boardwalk offers a variety of private casitas, some with a private plunge pool or double hammock, to celebrate your romance. Ask our concierge for our Romance Package, and additional amenities and services to enhance your romantic vacation.

We recommend a taxi as the most convenient method of transportation to Boardwalk Hotel Aruba. The rate is USD 35, and there is a surcharge of USD 3 for trips after midnight, on Sundays, and on holidays. The one-way trip from the airport is approximately 30 minutes. 

We would certainly recommend renting a car when visiting Aruba. Easy to drive and you can’t get lost. Let us know if you would like us to assist arranging this during your stay. Contact us at info@boardwalkaruba.com.

We are a gated property and we have free parking available at the hotel. 

There is a bus stop located right across the street from Boardwalk Hotel Aruba. Arubus, the local bus service company, operates daily along the hotel strip. Buses arrive at the bus station every 15 minutes, from 5:45 am until 6 pm. The central bus station is located in downtown Oranjestad, across the road from the cruise terminal, next to Royal Plaza Mall. The fare for a one-way trip is $2,30 USD.

Absolutely! Check-in from the convenience of your home, prior to your travels. You will receive the online check-in email prior to your arrival. Also you can access our gated property and open your casita with your own mobile device.

Checking into your room is possible from 3.00 pm. In case your casita is available for an early check in, we will be happy to accommodate you. Check-out is before 11 am. In case you are interested in a late check out, please visit the front desk on the day of your departure and let us find out what we can do for you. 

With Groceries to go, you can stock up the fridge in your casita with fresh items so you are ready to start the first days of your vacation, worry-free. Contact our concierge to assist with your order, info@boardwalkaruba.com.

Boardwalk offers both ground floor and first floor casitas. Please make sure to note your preference to our front desk team and we will do our outmost to assist with your request.

A credit card for incidentals is needed. We are a Cash free hotel, which means that incidentals shall be posted to your room and will be approved & charged to your credit card on the day of check out.

Even though we are animal lovers, pets are not allowed on property. In case you require a guided/special needs dog during your stay, we are able to make an exception for you.

Boardwalk Hotel offers complimentary Fiber high speed WIFI internet both inside the rooms as well as throughout the public spaces on property.  

Our front desk team is there for you to assist with all questions daily between 8:00 am - 8:00 pm (EST). You can visit the team or chat with us via the hotel’s online chat program. 

Eduardo’s Beach Shack, located at the hotel, is Boardwalk’s exclusive F&B partner. Breakfast & lunch is conveniently delivered to your casita. Eduardo’s is famous for its healthy, hearty, gluten-free and vegan/vegetarian options. There is a pick-up window available where you can grab delicious coffees, healthy smoothies, cold pressed juices, cocktail pitchers and delicious food items such as tacos, pizzas, salads and smoothie bowls. Eduardo’s on-site beach shack is open daily* between 7:30 am – 3:00 pm.

Each casita comes with a full equipped kitchen and a private bbq grill for any food preparations during the day. A private chef can be arranged upon request, at a fee.

Ritz Carlton’s waiters serve Boardwalk’s guests on our dedicated beach area by Segway from Madero’s Beach Bar & Restaurant. Guests obtain a 15% discount on Ritz Carlton’s restaurants prices. Boardwalk’s beach is directly adjacent to Ritz Carlton’s beach. Boardwalk hotel guests can not charge any F&B charges from the Ritz Carlton facilities to their room; make sure to bring payment cards to the beach.

There are dozens of restaurants in Palm Beach, within walking distance from Boardwalk Hotel. Alternatively, a variety of restaurants delivery to the hotel. Make sure to reach out to our concierge team via info@boardwalkaruba.com to learn more.

Vela Aruba offers all kinds of watersports such as windsurf and kitesurf lessons as well as beach yoga, stand-up paddle yoga, stand up paddle & kayak rental, etc. You will find Vela’s locations adjacent to our dedicated beach area on Palm Beach, and at Fisherman’s Huts, Aruba’s favorite kite and windsurf beach. Boardwalk guests receive an attractive discount on various offerings and lessons at Vela Aruba, ask them about it.

We offer a BBQ package for purchase at the Front Desk that contains charcoal, recipes, matches and instructions to get your grill up and running. Alternatively, there are several great supermarkets on the island where you can purchase charcoal as well. Our concierge team also has tips on where to order fresh fish or purchase meat. Let us help you!

Our housekeeping team will be there every day to clean your casita, except Sunday. On Sundays the team will make sure to pass by and see if you might require some new towels and will assist to take out the trash.

Please note that Boardwalk has a non-smoking policy, which means it is not possible to smoke inside the casitas or anywhere on property. There is a smoking area right outside the property. A fee of USD 250 cleaning charge will be charged to your account if you smoke in the room. Please note that cigars and pipes are not permitted on our property. E-cigarettes are treated as cigarettes.

We offer a dedicated beach area for Boardwalk guests, right on Palm Beach.  Cushioned lounge chairs are sanitized before each use and private beach huts (palapas) are available guests to enjoy. Hop by or chat with our front desk team and we gladly assist with reserving beach chairs for the next day. We hold them for you between 9.00-10.30 AM and you can find your name written down on a little sign. After 10:30 am we will release non-claimed palapas so other guests have an opportunity to enjoy them.

We have lush tropical gardens at Boardwalk which many guests appreciate, yet so do the mosquitos. Therefore, we have mosquito spray in your casita for the entire family and in addition we have a dedicated service that comes around dawn time to spray the property.

Swimming is at own risk and there is no life guard on duty. However, Boardwalk’s Beach area on Palm Beach boasts shallow and tranquil waters, ideal for children to swim and enjoy the Caribbean Sea. Both swimming pools at Boardwalk Hotel have a kid-friendly entry.

Detergent is available upon request to wash your facial mask. Laundry services are available via outsourced dry cleaners on island and can be arranged through our concierge team.

We have plenty of plugs in your casita! Both voltages are available, 110 & 220 volt, flat and round plugs are present to charge your electronics.

Aruba's tap water is pure, refreshing and safe, as it meets the high standards of quality of the World Health Organization. Since Aruba does not have any significant natural sources of fresh water, the water is distilled in a saltwater desalination plant. No need to buy bottled water, instead fill your water bottle daily!

Boardwalk Boutique Hotel was recently expanded with 32 green casitas, meaning they were constructed with sustainable and insulating materials. For a full overview of all our ecofriendly hotel operation practices click here.

Yes. It is available upon request. Please contact us via email to request the hotel's policy.

Yes. For the hotel's extensive health & safety policy & practices click here.